STIR/SHAKEN is a caller ID authentication framework designed to combat spoofed robocalls and enhance trust in voice communications. The Federal Communications Commission (FCC) mandated its implementation by June 2021, requiring all voice service providers to authenticate caller ID information in IP networks. This framework, composed of STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted Information Using Tokens), ensures that caller ID data is verified before reaching consumers, reducing the effectiveness of fraudulent calls.
By digitally signing and validating caller IDs, STIR/SHAKEN helps businesses, call centres, and sales teams identify legitimate calls, block spoofed ones, and improve operational efficiency. The FCC has since expanded the mandate to include gateway and intermediate providers, with ongoing efforts to ensure non-IP networks adopt compatible solutions.
For businesses using cloud telephony, predictive dialling, or CRM integrations, STIR/SHAKEN offers a critical layer of security, ensuring that outbound calls are authenticated and reducing the risk of fraudulent interactions. The framework also supports law enforcement in tracking illegal robocalls, contributing to broader efforts in reducing scam calls.
However, businesses must ensure their telephony systems are STIR/SHAKEN-compliant to fully benefit from these protections. This involves upgrading existing systems or implementing new solutions that meet the FCC's requirements.
| Key Statistic | Description |
|---|---|
| FCC mandated STIR/SHAKEN implementation by June 30, 2021 | The deadline for voice service providers to implement STIR/SHAKEN. |
| STIR/SHAKEN reduces the effectiveness of spoofed calls by 90%+ | The effectiveness of fraudulent calls is significantly reduced with STIR/SHAKEN. |
| The framework supports law enforcement in identifying and blocking illegal robocalls | STIR/SHAKEN aids law enforcement in tracking and preventing illegal robocalls. |
In summary, STIR/SHAKEN is a crucial framework for enhancing the security and trustworthiness of voice communications. Businesses must ensure compliance with FCC regulations to avoid penalties and maintain trust in their telephony systems. Non-IP networks must either upgrade or develop alternative caller ID authentication solutions to remain compliant.
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