How to Stop Business Calls from Being Spam

Businesses and sales teams often face the challenge of their outbound calls being marked as spam, which can harm deliverability, customer trust, and sales performance. The Federal Communications Commission (FCC) has identified robocalls and spoofing as major issues, with scammers using caller ID spoofing to make calls appear legitimate.

FCC Rules for Caller ID Authentication

To mitigate this, businesses should implement robust caller ID authentication, use whitelisting features, and ensure compliance with the Telephone Consumer Protection Act (TCPA). The FCC has taken steps to block illegal robocalls, empower carriers to filter calls, and enforce stricter rules on spoofing.

Cloud Telephony Solutions to Prevent Spam

For businesses, this means leveraging cloud telephony solutions that support call authentication and spoofing protection. Additionally, maintaining a clean contact list and using CRM integrations to verify numbers can reduce the risk of calls being flagged as spam. Regulatory compliance, such as adhering to the Do Not Call Registry and opt-out mechanisms, is also critical to maintaining a positive caller reputation.

5 Steps to Prevent Spam Calls

1. Implement caller ID authentication.
2. Use whitelisting features.
3. Maintain a clean contact list.
4. Ensure compliance with TCPA and the Do Not Call Registry.
5. Leverage cloud telephony solutions with built-in spoofing protection.

By following these guidelines, businesses can improve their outbound call deliverability and maintain a positive caller reputation, ultimately enhancing their sales performance.

Reviewing your contact-centre or telephony setup? Talk to our team to explore the options that fit your operational requirements.

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